1% Solutions – Present solutions, not problems

In a perfect world, I’d like to walk onto a client’s premise, conduct a task and have it work first time.  This seldom happens,  and inevitably something goes wrong.    Software fails to install, there are network issues, code will not compile as expected – there seems to be a neverending list of such problems.  This is all part of the job, and IT professionals need to take it in their stride and work on delivering a solution.

I’ve seen many times first hand IT professionals who are in a circumstance that they have a problem, and then present said problem to the client.  They are going in without solutions or any way forward that is going to be of any benefit.  I’ve always been of the belief that so long as you can present one or more viable options, the client is appreciative that you’re working on achieving their goals. 

The 1% Solution: Clients like to hear solutions, not problems.  Find a way forward that will give a win/win scenario.

Click here for my premise of %1 Solutions.

•